Appeals Policy
Learners have the right to appeal against an assessment decision made by staff working for coach Centered Limited. The procedure outlined within this policy must be followed in order for an appeal to be considered.
The Head of Centre is responsible for ensuring that this policy is published, implemented and accessible to all personnel, learners and any relevant third parties. The Head of Centre will also ensure that all personnel have read and understood this policy and that any amendments to the policy are communicated to relevant parties.
Learners should be made aware of this policy at the start of their course/programme and the policy should be easily accessible (website, intranet, booklets).
Learners wishing to appeal against an assessment decision must do so within 14 days of the original decision. We advise learners to keep copies of all documents relating to the appeal. The following procedure should be followed by learners wishing to submit an appeal.
Appeal submission procedure
Learner is dissatisfied with an assessment decision. An appeal directly to the relevant assessor should be made in the first instance. The assessor should explain the rationale behind the assessment decision to the learner.
Learner completes the ‘Appeals Form’ and submits this to the Designated Appeals Officer along with any supporting evidence.
This should be submitted within 14 days of the original decision.
The Designated Appeals Officer must acknowledge receipt of the appeal within 10 working days and must outline the actions to be taken.
The Designated Appeals Officer will investigate and evaluate the submitted evidence. Outcomes should be communicated to all relevant parties within 20 working days.